Archive for the ‘ Stakeholder Engagement ’ Category

The CSR debate: what are you saying?

I had the pleasure this morning of taking in the spirited webcast, “CSR and the Role of Business Today”, hosted by public interest communications firm, Fenton, and featuring a group of A-list CSR advocates and detractors.  The list and biographies of panelists, and a link to a video of the debate, are available here.

Throughout the debate, there were many fine points eloquently made by the panelists, and I encourage you to view the video of the debate, if you were not able to watch it live.  (Even if you did see it, you might get more out of it watching a second time, as I did.)  In particular, if you are a CSR practitioner or advocate looking to strengthen your understanding or articulation of the context of and business case for CSR, you’ll find some good material here.

I won’t reiterate all the debate highlights (you can check the Twitter feed, using the hashtag #CSRdebate, for the play-by-play), but I would like to consider the anti-CSR case in more detail.  Specifically, I found the arguments made by Professor Aneel Karnani and Chrystia Freeland disingenuous; let me explain why. Read on!

The convergence of social media and corporate responsibility

In the early 1400s, Johannes Gutenberg invented a mechanical movable-type printing process that enabled the first mass production of books.  Within decades, the technology had spread across Europe, and the growing availability and affordability of the printed word revolutionized society.  The flow of information and ideas fuelled the Reformation and the French Revolution, broke down strongholds of power, whether political or religious, and contributed to the democratization not only of societies but of knowledge itself.

Over time, we’ve witnessed the emergence of mass media, designed and used to broadcast information from and by a small group to a large one.  This communications audience is, essentially, a mass society of undifferentiated individuals.  It receives information.

However, social media turns a receptive mass society into a creative public.  Information doesn’t just flow from a small group to a large one, and information creation isn’t just the purview of the powerful elite anymore.  The trickling democratization of knowledge that began with the Gutenberg press, social media is making a flood.

Now, humans have always been social creatures.  It’s not social networking that’s new.  Rather, it’s the development of new technologies at a time of rapid globalization and increasing awareness of humanity’s impact on the Earth that have converged to create the perfect storm of new social media. Read the whole post here